Examples abound to show that something is wrong—perhaps very wrong—in not a few institutions and ministries of the country. When a citizen needs to raise an issue or has a complaint about the service provided by an entity, they are obliged to find someone they know who works there or, if possible, appeal to higher authorities. Another increasingly common option is to publish complaints and dissatisfaction on digital networks.
In other words, if I have a partner or a friend, I can solve the problem; otherwise, I’ll have to take my music elsewhere. For instance: Have you ever had to request the cutting of a tree that, with the slightest gust of wind, threatens to fall on your porch, your balcony, or destroy the electrical cables in front of your house? That becomes an even greater headache if several agencies are involved in the solution, as there are plenty of cases where the citizen ends up acting as messenger and negotiator between one and another.
Beyond the inefficiency of the entity in charge, if the top representative of the activity does not start from the concept of being a public servant, the solution becomes even more complicated. However, if that agency is criticized on social networks, there is a high chance the problem will be solved. And the most ironic part: all ministries, institutions, and service-providing entities have departments for public attention, which often seem like euphemisms or even mockery.
Needless to say, with the rapid development of digital networks, these have become a great ally of the citizenry. In recent times, and despite the same problems and tensions as its counterparts, the Ministry of Transport stands out in handling complaints and public concerns. Its responsiveness and agility are noteworthy, with even the personal effort of its minister playing a significant role.
Unfortunately, this is not the case in other entities. Frequently, many people with minor issues approach top officials, distracting them from their true functions.
Life has shown that there are as many management styles as personal characters and situations. For many years, “sociolismo” has gained strength—resolving problems through a partner—a reality far removed from the socialist project we are building.
